FAQs

 

STARTING AN ACCOUNT / MAINTAINING YOUR UNIT

Q: What does it take to get a storage unit?

A: First, and foremost, payment and a signed rental agreement are absolutely required. For more information about signing up for a unit, click here to see our move-in procedures.

Q: Can I rent a unit for someone else?

A: You may rent a unit for someone else, but please keep in mind that as long as the unit remains rented and your name remains on the rental agreement, you will be responsible for everything involving the account.

Q: What is the rental agreement I have to sign?

A: The rental agreement is simply a month-to-month contract that you (or we) can terminate at any time with notice. Move-out notice is required seven days prior to the first of the next month. The rental agreement is required of all tenants.

Q: What is the $25 administration fee?

A: The $25 admin fee covers the maintenance of your unit account for the life of the account. This is a non-refundable fee that we charge to everyone, but we do sweeten the deal by throwing in a free, brand-new, secure, professional quality disc lock. This lock is yours to keep when you vacate the unit.

Q: Do your units have electricity? What about climate control?

A: We only offer electricity in our 12' x 30' sized units (Building D), which is included in the 12'x30' rental rate. We do not offer climate control in any of our units at this time, but they are solid steel construction with insulation, and they will protect your belongings as well as an attached garage.

Q: What type of payments are accepted?

A: We accept cash, check, Visa, Mastercard and Discover. We do not accept American Express. For more information on payments, click here to view our payment options.

Q: Do you prorate the rent?

A: We prorate only the first month's rent IF you agree to stay for longer than one month. If staying for a month or less, you will be charge for a full month's rent, and if this is the case, please let us know because we will sometimes be able to work out a different month for you other than a calendar month. We do not prorate the last month's rent. Ever. No exceptions. If you need to move out before the end of the month or pay for the next month to stay a few extra days, please plan to adjust according. Click here to view our vacating procedures when moving out.

Q: Can I reserve a unit in advance?

A: Our units are first come, first serve; however, you can secure an available unit anytime with the proper payment. We will also temporarily hold units for those who set a specific appointment date and time in the very near future.

Q: How can I sign up for automatic payment?

A: You can sign up for automatic debit of your checking account by printing out and completing this form or by calling us. You can also sign up for automatic debit of your credit or bank card by printing out and completing this form or by giving us a call. Please mail forms to our mailing address only.

Q: What can't I store in my unit?

A: The storage of hazardous materials, illegal substances or materials and animal feed is prohitbited. If we suspect that you are storing any of these items, you may be asked to vacate. In the case of illegal materials, authorities could be notified as well.

Q: Do you have outdoor parking?

A: Sorry, at this time, we do not have outdoor parking for boats, RVs or other vehicles. Our parking and common areas are limited and need to be available for temporary parking or unloading....plus outdoor parking creates eye sores we don't want to see!

Q: Can you be discreet about my account?

A: We can be very discreet about your account. For whatever reason, we have learned that some people do not want someone else to know where their items are stored. We've even been subpoened by the courts during a divorce to reveal whether an account at our facility existed...that's how tight-lipped we are!

Q: Can I leave my vehicle parked in the lot?

A: As long as you are physically on the property, your vehicle can be parked inside our fence. You may not leave your vehicle unattended; unattended vehicles, including boats or recreational vehicles, may be booted and/or towed at the owner's expense.

Q: Do you have an on-site trash receptacle?

A: We are trying to maintain neat and clean grounds, which are not possible when some are dumping the contents of their unit. Therefore, we do not have an on-site trash dumpster or can. You are responsible for picking up and removing your own trash, both inside your unit and on our grounds. Failure to do this will result in additional cleaning and hauling charges billed to you. Please plan ahead by bringing sturdy garbage bags with you and hauling them with you when you leave the premises.

 

LATE FEES AND OVERLOCKS

Q: When do late fees accrue and how much are they?

A: The rent is due on the first of every month, with a grace period until the 5th. After the 5th, there is a $10 late fee assessed per account (not per unit), and after the 10th, there is an additional $10 late fee. Tenants who do not add extra fees to their payments will be assessed on their next bill.

Q: Why is there a red lock on my unit?

A: A red overlock means your account is past due, and you will be denied access until the full current balance is paid.

Q: When can my unit be overlocked with a red lock?

A: Your unit can be overlocked if your balance remains unpaid by the 16th of the month. Auction proceeds can begin as early as 30 days past due. Once the full current balance is paid, please allow up to 24 hours for access to be restored. It can be restored a little more quickly if you notify us of the payment.

Q: What is the returned check fee?

A: The fee for returned checks is $25. Late fees during this period of unpaid rent will also apply.

 

LOST KEYS OR FORGOTTEN CODE

Q: What if I forgot my gate code or I need to change it?

A: Please make your code something you will remember, and preferably something that others that know you won't guess. The best plan is to either be discreet about where you are storing your belongings and not to give out your gate code. If you do forget your code or if you should need to change it, you can call us or show us your I.D., but be prepared to answer some acccount questions for verification. We will not give out your unit number or gate code to anyone who is not listed on your account.

Q: What if I lost or forgot my lock keys?

A: Our heavy-duty disc locks come with three keys. You may want to consider keeping one of the extra keys in a secure place. Should you lose your keys or forget them out of town, we can remove the lock for a $20 charge. You then have the option to buy a new lock from us or provide your own. DO NOT REMOVE THE LOCK FROM ANY UNIT ON YOUR OWN. This will cause damage to our doors and legal action can be pursued.

 

AUCTIONS

Q: How can I sign up for auction notifications?

A: Click on the auction page on this website. Information about our auction proceedings, auction dates and auction notifications are all located on the auction page.

Q: What are your auction proceedings?

A: Our auction proceedings are in accordance with the Oklahoma Self Storage Act. We post auction dates on our website, and we publish our legal notices in the Stillwater NewsPress. We use an auctioneer for live bidding; we do not open the units until the time of the auction, and we do not allow anyone to cross the threshold of the unit until the bidding ends. Visit our auction page for more details and sign up to receive auction notifications only from Lost Creek Self Storage.

 

MORE QUESTIONS? CALL US AT 405-533-1745!